FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR APPOINTMENT HOURS?

We are available to see appointments Monday through Friday and 2 Saturdays per month. We are CLOSED Sunday.
Check Google’s search page [allpetsvet.net] for ‘real time’ operating hours 

That being said, just because we aren’t seeing appointments doesn’t mean we aren’t here. Leave a message on our phone system and someone will get back to you as soon as possible.

I JUST MADE AN APPOINTMENT. WHAT SHOULD I BRING?

Glad you’re coming in! Be sure to bring your pet. Yes – that has happened.

• If it is your first time coming to All Pets Vet – any past medical records you have would be really helpful in understanding your pet’s medical and vaccination history. That said, if you don’t have any it’s OK, we’ll figure it out.
• If you’re bringing in a puppy or kitten for the first time we will need a stool sample.
• If you’re coming in for your annual exam or if your pet is experiencing GI problems such as diarrhea – A stool sample is appreciated then too.

HOW LONG IS THE APPOINTMENT?

Most of our appointments are scheduled for a ½ hour. There are times when only 15 minutes are needed or when your appointment may go a little longer depending on what your pet needs, but we try our hardest to get you and your pet in and out and happy within that ½ hour.

TRAFFIC CAN BE INSANE – WHAT IF I’M LATE?

We understand that traffic can be horrendous. Since some of our appointments are booked on a 1/4 hour basis we ask that all clients arrive no later than 15 minutes past their appointment time. If you are unable to arrive within the 15-minute window we may need to reschedule the appointment.

DO YOU OFFER FREE OR DISCOUNTED EXAMS FOR NEWLY ADOPTED OR RESCUED PETS?

We can offer you a free exam if you adopted your pet from a shelter or rescue group within the past 30 days!  You must have your adoption papers and receipt.   Please allow at least two weeks for appointment scheduling.  It is best to call ASAP.

WHY DO I NEED AN ANNUAL OR SEMI-ANNUAL EXAM?

To provide the highest quality of medical care we ask to see patients annually. Older pets and pets with medical concerns need to have an exam every six months. Additionally, to prescribe on-going medication the DEA and Board of Veterinary Medicine require an annual examination.

DO YOU OFFER CREDIT SERVICES?

Yes! We offer Care Credit and Scratch Pay. These are fantastic credit services that allows you long term interest relief. Care Credit can be used for yourself too – Including dentists and other medical services. Our front staff will be happy to guide you through the application process.

DO YOU ACCEPT PET INSURANCE?

We sure do! Payment is due at time service is rendered; after claim submission your insurance company will reimburse you.  So please bring your claim form to the appointment and the Doctor will gladly fill it out. It will be the owners responsibility to submit the claim to the insurance provider with an invoice of that day’s charges.

IF I SET UP A SURGERY OR ANESTHETIC DENTAL FOR MY PET – WHAT IS THE USUAL PROCEDURE?

We want you to feel comfortable with the surgery that will take place, and we encourage you to ask any question or address any concerns you have. You will have a chance to speak to the Doctor before the surgery. The procedure consists of:

• The night before the surgery, make sure your pet has no food after 9:00pm.
• Make sure you take the water away on the morning of the surgery (no food the night before – no food/no water the morning of)
• Check in your pet at 8:30am the day of surgery
• The Doctor will contact you post procedure to go over the details of that day’s surgery as well as the follow up care that is required
• Generally, you can pick up your pet between 4pm and 6pm for discharge.  Earlier pick-up may be possible depending on your pet’s recovery status.  

At All Pets Vet, we limit the number of surgeries we do each day so that we can give your pet the best one on one care possible.

MY PET CAN SOMETIMES BE VERY NERVOUS OR EVEN AGGRESSIVE. WHAT SHOULD I DO?

No problem – let us know and we can schedule you at a time when the hospital is less busy. When you arrive, just give us a ring when you are in the parking lot and we’ll bring you in through the rear entrance so we can usher you and your pet directly into a room. That way, you can feel comfortable your pet is safe and sound before the Doctor arrives.

DO YOU BOARD AND/OR GROOM ANIMALS? HOW ABOUT IN-HOME PET SITTING?

We do not typically board because we have a small facility, but we have many recommendations for places that do, sometimes it’s best that pets stay home, please ask about in-home pet sitting service. We only offer grooming to exotics (such as bunny teeth and nail trimming), birds (beak, nails and wing trimming) or patients with medical conditions that require grooming treatments (i.e. various skin conditions). Please feel free to call us and we will be happy to provide you a number of options for non-medical grooming and boarding establishments.

IF I HAVE AN EMERGENCY – WHAT ARE THE EMERGENCY HOSPITALS IN THE AREA?

If the emergency is during our office hours, call and we will help your pet. If this is an off hours or overnight emergency, please see our Emergency page for the facilities and services we recommend.